Terms & Conditions
Date: 6 December 2025
Table of contents
- Article 1 - Definitions
- Article 2 - Applicability
- Article 3 – The Offer
- Article 4 – Exclusion of the Right of Withdrawal
- Article 5 – The Prize
- Article 6 – Delivery and Execution
- Article 7 - Payment
- Article 8 - Complaints
- Article 9 – Additional Provisions
- Article 10 – Communication and Processing Time
Article 1 - Definitions
In these terms and conditions shall apply:
- Consumer: The natural person who is not acting for purposes relating to his trade, business, craft or profession and who has also reached the minimum age of 18 before completing a purchase.
- Day: Calendar day.
- Right of withdrawal: The consumer's option to cancel the distance contract within the cooling-off period.
- Topwietonline.nl: The organization that offers the products to its consumers.
- Distance contract: An agreement concluded between the entrepreneur and the consumer within the framework of an organised system for the distance selling of products, whereby up to and including the conclusion of the agreement exclusive or partly use is made of one or more techniques for distance communication.
Article 2 - Applicability
These terms and conditions apply to every offer from Topwietonline.nl to the consumer. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, Topwietonline.nl will indicate before the distance contract is concluded how the terms and conditions can be viewed at Topwietonline.nl and that they will be sent free of charge to the consumer as soon as possible upon request.
Article 3 – The Offer
If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If Topwietonline.nl uses images, these are a true representation of the products offered. Obvious mistakes or errors in the offer are not binding on Topwietonline.nl. Each offer contains sufficient information to clearly indicate to the consumer the rights and obligations associated with accepting the offer.
Article 4 – Exclusion of the Right of Withdrawal
The products offered are of such a nature that they are not suitable for a cooling-off period and/or right of withdrawal. For these reasons, we do not offer any right of withdrawal. By accepting the General Terms and Conditions, the consumer agrees to the absence of a right of withdrawal for the items purchased. There are no exceptions to this exclusion.
Article 5 – The Prize
During the validity period stated in the offer, the prices of the products offered may vary due to market fluctuations over which Topwietonline.nl has no control. The prices stated in the product offer exclude shipping costs.
Article 6 – Delivery and Execution
Topwietonline.nl will exercise the utmost care when receiving and fulfilling product orders. The delivery address will be the address provided by the consumer to Topwietonline.nl. Taking into account any sudden stock shortages, Topwietonline.nl will fulfill accepted orders expeditiously, unless a different delivery period has been agreed upon. Topwietonline.nl reserves the right to replace products with an equivalent or more expensive product in cases of unforeseen circumstances.
If our processing time is delayed, the consumer will be notified no later than two days after placing the order. Topwietonline.nl has no influence on the delivery times of external postal companies.
Risk and Shipping
The risk of damage and/or loss of products rests with the consumer from the moment Topwietonline.nl has transferred it to the relevant postal services.
- Regular Shipping: Shipping via regular mail does not entitle you to compensation and/or refund in case of loss of your order.
- Insured Shipping (Track & Trace): Due to the specific nature of the products we offer, a direct financial refund is not available. In the event of loss of an insured shipment, you will receive a one-time 50% refund of your order value in the form of a discount code for a future purchase, unless the following applies:
- Incorrect address details: Providing the correct address information is your responsibility; if you provide incorrect information, your order will not be refunded.
- Orders registered as delivered: If your order is registered as delivered and you haven't received it, you are not eligible for a refund. This policy was implemented in response to past abuse.
Article 7 - Payment
Unless otherwise stated in the agreement or additional terms, amounts owed by the consumer must be paid within 7 hours of ordering. By accepting the Terms and Conditions, the consumer declares that they are aware of the only payment option, which is exclusively by cryptocurrency. The consumer is obligated to immediately report any inaccuracies in the information provided or the delivery details to Topwietonline.nl. If the consumer fails to meet their payment obligation(s) on time, reserved items will be canceled.
Article 8 - Complaints
Topwietonline.nl strives to resolve all complaints quickly and efficiently. We understand that conflicts can arise, but we strive to do this as informally and efficiently as possible. Here's how we work:
- Internal Solution: We have an internal complaints procedure. If you have a complaint or dispute, please contact us immediately by email. We will discuss the problem and try to find a solution that is acceptable to both parties.
- Time limit: Complaints regarding the performance of the agreement must be submitted to Topwietonline.nl fully and clearly described within a reasonable time after the consumer has discovered the defects. Complaints submitted to Topwietonline.nl will be answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, Topwietonline.nl will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response. The consumer must give Topwietonline.nl at least four weeks to resolve the complaint amicably.
Article 9 – Additional Provisions
Additional or deviating provisions from these general terms and conditions concern the details mentioned in Article 4, entitled 'Exclusion of the right of withdrawal'.
Article 10 – Communication and Processing Time
To ensure a fast and fair processing of all requests, the following rules apply to e-mail::
- order: We answer emails in the order we receive them. The first one in is the first one to be responded to.
- Patience is faster: If you send multiple emails about the same question, your message will always appear at the bottom of the list. This means you'll have to wait even longer for a response. It's smarter to send a clear email once and wait patiently.
- Clear email helps: To ensure a quick response, please describe your question clearly and concisely. Always include your order number in your email.
By communicating with us, the consumer agrees to this procedure.