After shipment, you will receive a shipping email with track & trace. Allow 1–2 working days after shipment for the Netherlands, 1–2 for Belgium, and 2–3 working days for Germany; 3–6 working days elsewhere in Europe.

Are you sending via regular mail (just a stamp, without track & trace)? Then expect an average of 3 to 10 working days.

In My Account, you can see the expected delivery window per order — which is updated automatically.

We ship as soon as your payment is confirmed on the blockchain network — not already when placing the order.

• Is your payment before 12:00 am Confirmed? Then your order proceeds the same day still in the mail.
• Is the confirmation after 12:00 inside? Then we will ship the next working day.

So order on time to avoid disappointment. However, please keep in mind that we cannot always meet the 12:00 deadline during busy periods.

How quickly your payment is confirmed varies by coin: with Litecoin and Dogecoin, it is usually a matter of minutes, while with Bitcoin, it can take longer during network congestion.

As an indication, expect shipping costs of around €5 to €30, depending on the country of delivery. You will see the exact amount for your order in the shopping cart and at checkout, before you pay.

Annoying. In the vast majority of cases, the package arrives anyway — carriers don't scan every step and are sometimes silent for a few days.

• Check the track & trace link in your email, or view the current status at My account.
• Check if there is a missed delivery notice in the mailbox.
• Ask the immediate neighbors.

According to our terms and conditions, a waiting period of 14 days after dispatch applies before we take action. If this has passed and your package has not yet arrived, please report it to us — the Delivery step-by-step guide at the top of this page takes you directly to the correct report.

As long as your order has not yet been shipped, we can sometimes still change the address — please contact us as soon as possible and mention your order number.

Has a track & trace already been sent? Then you can arrange it directly with the carrier via that link: forwarding to a pick-up point, delaying delivery by a day, or having it delivered to the neighbors.

You can see which countries we deliver to during checkout: if your country is on the list, we deliver there. Outside the EU, import duties and VAT of the destination country may apply; these are collected by the carrier upon delivery and are separate from our invoice amount.

Yes that is possible.

We do recommend checking this with our customer service before ordering. We can then give you a few extra tips on how best to specify this, so that the delivery actually ends up at the desired location.

To do so, please contact us with your order number (or, if you still need to order, just your question) — and we will go through it together.

As soon as your order has been shipped, you will receive a shipping email with your track & trace code. From that moment on, we track your shipment automatically and continuously : our systems retrieve the scans from the carrier and update the status as soon as anything changes. Therefore, you do not need to refresh or look up anything yourself.

Where you see the current status

• At My account, per order — with the last scan, the expected delivery time, and an explanation of what the status means.
• On this pageIf you log in, your shipment will appear here at the top, including additional explanation per status.

What you can expect from us

We ensure that your order is with the carrier on time and properly packed, and that you can see exactly what the carrier reports about it.

Which we have no influence over

The execution of the delivery lies entirely with the carrier. The carrier determines how and when shipments and deliveries are made — the route a package takes, the time it is offered for delivery, whether it is left with neighbors or at a pick-up point, and how quickly scans become visible. Therefore, we are not responsible for the execution of the delivery and cannot expedite a package or reroute it en route.

This is separate from the coverage on your order: shipments with track & trace are insured in accordance with our terms and conditions — see the question about warranty.

Do you only see shipping without track & trace at checkout ? Then please contact our customer service before ordering.

We will then check together if it is still possible to ship your order with track & trace. Please mention the destination country of the package — this largely determines which shipping options are available.

If you have chosen the shipping method with track & trace , we always process the tracking codes at the end of the day . You will receive the code by email as soon as this has been done.

Still haven't received anything? Please check your spam folder first. If the code still doesn't arrive, please contact our customer service — we will then investigate what might have gone wrong.

As soon as the code is included with your order, you will also immediately see the current status in My Account and on this page.

Yes. All our orders are shipped discreetly and neutrally packaged.

• The package is airtight wrapped up.
• It says no advertising, logo or store name on the outside.
• On the outside is you can't see what's inside, and the package cannot be traced back to a specific webshop.

We do this purely for your privacy: no one who sees your package in transit or at your front door — the delivery person, a neighbor accepting it — can tell where it came from or that it contains anything valuable.

Shipping with track & trace costs a little more, but gives you three things you don't get with regular mail:

1. Speed. The minimum delivery period is 24 hours — ordered today is generally delivered tomorrow, also in Belgium. Because we work with various postal carriers, we guarantee that you will receive your order. within 5 working days have at home.
2. Your shipment is insured against loss. If it is determined that your order has been lost, we will refund you. 50 % of your order amount in the form of a discount code.
3. Certainty through multiple postal carriers. Because we are not dependent on a single carrier, during this period 99% of shipments within 48 hours worried.

In addition, you can actually track your package: you can view every scan from the carrier in My Account and on this page. This is not possible with regular mail: that shipment is not insured and is not reimbursed in accordance with our general terms and conditions.

Not live. With regular mail, we only place a stamp on the package: there is no tracking code , so there are no scans from the postal carrier, and you will not receive a track & trace code with this shipping method.

What you *do* see: after shipment, a status card with the expected delivery date appears in My Account — our own estimate based on the time of shipment. For regular mail, expect an average delivery time of 3 to 10 working days.

The 14-day waiting period after dispatch as stated in our terms and conditions also applies to regular mail : if this has expired and your order has not yet arrived, please notify us using your order number. Please note, however, that the postal carrier cannot initiate an investigation into the shipment without a tracking code, and that only shipments *with* track & trace are insured in accordance with our terms and conditions . Regular mail without track & trace will therefore not be reimbursed.

Do you want to be able to track your order live and be covered? Then choose shipping with track & trace at checkout.

According to our terms and conditions, in the event of a delayed or missing package, a waiting period of 14 days after dispatch applies before we take action. This is the period you, as a customer, must wait; in the meantime, we are automatically kept informed. You are always welcome to report it — we will note it with your order — but within this period, waiting is truly the best advice.

If the deadline ends on the weekend, we continue counting up to and including the following Tuesday (deliveries rarely take place on Mondays; the deadline can thus effectively become 16 days). The status card in My Account calculates this automatically for you.

Has the waiting period expired and has your package still not been delivered? Then we will take care of it. If the package does not resurface, we will work together to find a suitable solution that satisfies both of us — the maximum compensation is a discount code worth 50% of your order amount . We will manually generate such a discount code for you and send it to you; you will then automatically see a notification in the shopping cart and at checkout that the code is ready for you, and the discount will be applied with just one click.

Please note: this reimbursement applies to the shipping method with track & trace . Orders sent by regular mail (only a stamp) are not insured and will not be reimbursed in accordance with our general terms and conditions . You are, of course, welcome to report this — we will note it with your order and see what we can do for you.

One exception: the waiting period does not apply to a return notification in the track & trace — in that case, please contact us immediately.

We accept only crypto payments. You can pay with Bitcoin (BTC) , Litecoin (LTC) , or Dogecoin (DOGE) . The payment is processed through our own payment processor — there is no external payment service involved.

iDEAL is not a payment option with us. We also do not offer credit card, PayPal, bank transfer, or pay later. Crypto is the only way to pay for an order.

At checkout, you select the currency and receive a QR code and payment address with the exact amount. As soon as your transaction is confirmed on the network, your order will proceed automatically.

Never paid with crypto before? In our crypto guide, we explain step by step how it works.

No, we do not accept iDEAL. There is no iDEAL option available at checkout, and we also cannot process an order for payment manually via iDEAL or bank transfer.

The same applies to credit card, PayPal, Klarna, and pay later — we do not offer any of them.

The only payment method is crypto: Bitcoin (BTC), Litecoin (LTC), or Dogecoin (DOGE). If you do not have any crypto or wallet yet, check the question below to see which wallet you can use for this.

Don't know where to start? Our crypto guide takes you from start to finish: from creating a wallet to paying for your order.

We recommend opening an Exodus wallet . This is a wallet under your own control : you remain in control of your funds, you can provide the exchange with all the necessary information, and transfer your money wherever you want.

You open a wallet and create an account directly with Exodus itself. The official Exodus website describes step-by-step how this works — so only download the wallet via that official site: exodus.com.

You can pay for your order with us using Bitcoin, Litecoin, or Dogecoin from your Exodus wallet. Having trouble or have any further questions? Please feel free to let us know — we are happy to help you or refer you to the correct explanation at Exodus.

Our crypto guide also describes how to set up your wallet and pay from there.

You buy crypto at an exchange : an online trading platform where you exchange euros for cryptocurrencies. Which provider you choose doesn't matter to us — it works roughly the same everywhere:

1. Make a account Sign up at an exchange and go through the verification there.
2. Deposit euros on your account, for example from your bank account.
3. Buy the coin with which you want to pay.
4. Send the purchased coins to your own wallet and pay for your order from there.

Our advice: buy Litecoin (LTC) or Dogecoin (DOGE) instead of Bitcoin. Paying works exactly the same way, but the transaction fees are many times lower — you can read how much that saves in the question about transaction fees.

Prefer to read everything through at your leisure? In our crypto guide , we walk through these steps from start to finish, right up to checking out your order.

A crypto payment is only complete when the network has confirmed your transaction. With Litecoin and Dogecoin, this usually takes a few minutes; with Bitcoin, it can take longer during network congestion or if transaction fees are low.

Is your order still showing as " waiting for payment" after a few hours, even though your transaction has been sent? Then send us your order number and the transaction ID (txid) — we will use that to investigate it for you immediately.

A payment invoice from our payment processor remains open for a limited time because the exchange rate is locked. Did the invoice expire before you paid? Then use the payment link in your confirmation email to open a new invoice.

If you have transferred too little , the invoice will remain outstanding for the remaining balance as long as it is valid. If you have transferred too much , or paid on an invoice that has already expired, please contact us with your order number and transaction ID (txid), and we will sort it out together.

Saving money is certainly possible. Bitcoin transaction fees rise sharply when the network is busy — averaging around €15 per transaction.

That is why, in addition to Bitcoin, we offer two other coins with which you can pay for your order in exactly the same way: Litecoin (LTC) and Dogecoin (DOGE) . With these two, transaction fees almost always remain below €2 . For you, nothing else changes regarding the order — only the coin you pay with.

You choose the currency at checkout. Have you already opened the invoice and would you still like to switch? You can do so as long as you haven't paid yet — simply open a new invoice with the currency of your choice via the payment link in your confirmation email.

Are you still unsure or do you have questions about this? Feel free to let us know.

In our crypto guide, you can read how to buy and send another coin.

Don't worry — take your time with this. Your order will simply remain ready for you as long as your verification with the exchange is pending; we are not canceling it just because it takes a while.

Only the payment invoice itself has a limited validity, as the exchange rate is fixed in it. Has that period expired by the time you can pay? Then simply open a new invoice via the payment link in your confirmation email — you can do this as often as necessary.

Have you already sent the transaction? Then you don't need to do anything further. As soon as our system detects your payment on the network, you will automatically receive a notification by email . Feel free to wait for that message from us.

Are you stuck at the exchange itself? Our crypto guide describes the steps you go through there.

If you have received a discount code from us, you do not need to type anything in. As soon as the code is active, a notification will automatically appear in the shopping cart and at checkout indicating that a discount code is ready for you — one click on that notification and the discount is applied immediately.

If you don't see the message, or if something goes wrong during application, please let us know and include your order number — we will resolve it.

Absolutely. Our product photos are professionally taken and are not edited or photoshopped . What you see in the photo truly belongs to the product it accompanies — they are not stock images or lifestyle shots.

Still unsure about an image, or would you like to see something up close? Feel free to contact our customer service — we are happy to tell you exactly what to expect.

Sold-out items regularly come back into stock. Keep an eye on the product page, or ask us about the expected stock for a specific item.

Click on Forgot password on the login page and enter your email address. You will then receive a recovery email.

Didn't receive an email? Check your spam folder and see if you ordered with a different email address.

You do not need to create anything in advance: an account is automatically created for you with your order, so that you can then track your order and the delivery status in My Account . You can log in with the email address associated with your order; you can set a password yourself via Forgot Password .

As long as your order has not yet been shipped, you can ask us to modify or cancel it — please contact us as soon as possible and include your order number.

If the order has already been shipped, cancellation is no longer possible: all sales are final. Do not refuse the package at the door either — a refused package will be returned and thus lost.

You can find your proof of purchase in two places: in My Account under your orders, and in the confirmation email you received with your order.

The coverage we offer is on the shipping , not on the item itself.

• Sent with track & trace: your shipment is insured against loss, in accordance our conditionsIf your order gets lost, we will refund up to 50 % of your order amount in the form of a discount code.
• Sent with only a stamp: there is no tracking code, so the shipment is not insured and cannot be investigated. Regular mail without track & trace is handled in accordance our terms and conditions not reimbursed.

When we consider a package lost and exactly how the compensation process works is explained in the question about the waiting period below.